NPS Survey

The NPS Survey is a powerful tool in the quest for insight into customer retention.

Analytics Case Study

Client: WSI

Challenge: Market leading B2B tech company purchases main competitor in the broadcast media market shortly after completing first Net Promoter Score survey of clients in that vertical.

Solution: Using original NPS responses, WSI was able to minimize disruption of acquisition on the market. Implemented customer service and training improvements, client segmentation and production developments based on customer feedback.


  • Follow up survey shows 11 point NPS jump

(70% increase)

  • 97% customer retention
  • 12% increased revenue